GCC Regional Training, L&D, Business and Organization Development Director.  

• Started in Lycee La Libertee French school, took the mathematics studies and started to study music by the age of 13 then 3 years later started the career path by working in a French call center that delivers the technical updates in France for Ares & HP Users, then traveled and spent there 2 years, getting done with my music studies, then came back to start Business Administration studies in Ain Shams University. At that time I started to work in call centers as a Sales representative then I became a Team Leader, Supervisor, and so on till reaching the level of a project manager.
• Worked as a Music instructor in the CIC (Canadian International College) and then we started to become a full time instructor in 2 universities CIC and BUE (British University In Egypt) for 2 years
• After that coming back to call centers as a Quality representative by Handling technical accounts, I became a Senior Quality Coordinator Acting as A Quality Manager. And that time I was completing my training studies and started to work as a Free Lancer Trainer for Soft Skills till we came to Raya Contact Centre to be able to achieve our targets in regards to gaining the needed knowledge that made us today the focal point Sales Trainer and the technical one for the Shared Projects. Responsible for Cisco Sales Development Representatives by providing them technical trainings that covers all the Technical architectures (DC Virtualization – Collaboration – Security - Enterprise Networking (Switching, Routing, Mobility)) that fits all the types of business by making training sessions and attending conference calls and technical training till we got certified with as a CCNA (Cisco Certified Network Associate) certification also with the CSE (Cisco Sales Essentials) Version 5 & 6 and SBO (Selling Business Outcome) while providing the suitable training to the agents to make them able to get certified from Cisco’s side with both

TRAINING AND PROFESSIONAL CERTICATES

• Samsung Technical Training Certificate – Digital Imaging Quality Assessment (Jun 2010- Samsung Electronics Co.)
• Project Management Program Awareness Diplomat (Project Management Institute - Oct 2012)
• Train The Trainer Development Program  (Raya Contact Center –  Oct 2012- till Oct 2017)
• Project Management Professional (Project management Institute – Aug 2012)
• Certified Cisco Sales Expert- Version 5 (Fast Lane MEA, Certified Cisco Center – Feb 2013)
• Mini Masters in Business Administration (Aug 2013 – Ain Shams University)
• Sales Development Representative Training Program (Cisco - Feb 2015) 
• Cisco Certified Network Associate Routing and Switching (certified March 2015, valid through March 2018 – Cisco)
• Certified Cisco Sales Expert- Version 6 (Fast Lane MEA, Certified Cisco Center – Aug 2015)
• HTC Soft Skills Certification (HTC – Dec 2015)
• Train The Trainer (Knowledge Academy- Jan 2018)
• Operational Planning Guidelines (WHO- Jul 2021)
• Leadership & Program Management (WHO- Jul 2021)
• HRFP (Sep 2021)
• HR Diploma (Alison for Business- Jun 2022)
• Honorary Doctorate in Business Administration (Middle East Academy in KSA – Feb 2023)